How to ask a client to leave you an online review

Adroit Insurance & Risk

Andy Jamieson

  • Feb 17, 2023
  • Andy Jamieson
  • Views: 178
Asking clients to leave you an online review can be a great way to build your online presence and reputation. In fact, more and more customers are actively looking for your customer reviews before they reach out and connect with you or your team members. 

Here are some steps you can follow to ask your clients for reviews:

  1. Timing: Choose the right time to ask for a review. Ideally, you want to ask for a review when the client is feeling positive about their experience with you. For example, after you have successfully completed a project, or after you have resolved a client's problem.
  2. Provide options: Provide options for where the client can leave a review. Some common platforms to leave reviews are Google, Facebook and industry-specific platforms. Also, through AdvisrME you can start building and showcasing your own bank of individual team member reviews. Remember, you need to make it easy for the client to find the platforms and guide them through the process.
  3. Be specific: Explain why you're asking for a review and how it can help your business. Be specific about what you're looking for in the review, such as specific feedback on a product or service. Encourage the client to be honest, but also ask for constructive feedback.
  4. Keep it short and simple: Keep your request for a review short and simple. Provide a clear call to action, such as "Leave us a review," and include links to the relevant review platforms.
  5. Follow up: If the client agrees to leave a review, follow up with a thank you message. If they haven't left a review after a few days, send a gentle reminder.

Here's an example message you can use:


Dear [client's name],


Thank you for choosing our services. We're glad to hear that you're happy with the outcome. We would be grateful if you could take a few minutes to leave us a review on [Google/Facebook/AdvisrME etc.], as it would help us to continue improving our services.

Here's the link to our business page on [platform name]: [insert link]

If you have any questions, please don't hesitate to contact us. Thank you for your time and feedback.

Best regards,
[Your name]


Asking a customer to leave you a review can feel daunting. However, if you follow the steps above and start by asking that first customer, it will get easier and easier. 
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Andy Jamieson